Damaged Baggage

Baggage damage canbevisible orinvisible; itmayalso bebaggage content damage. Passengers arecompensated only forvisible damage. Upon discovery ofbaggage damage, thepassenger should apply toaBaggage Claim Agent andproceed with him/her toexecute thenecessary documents.

According to Article 118of theAirCode oftheRussian Federation, the carrier shall bear responsibility forloss, shortage ordamage tothebaggage after acceptance foraircarriage anduntil issuance tothepassenger.

The following traffic documents shall beattached tothepassengers baggage irregularity statement:

  • air ticket oritscopy;
  • removable stub ofthebaggage tag;
  • PIR with adetailed description ofthepassengers baggage packing damage.
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